XINJE’s sales policy ensures that customers receive high-quality products and services, with professional technical support throughout the usage process.
Ordering Process
- Ordering via website: Customers can order online via the company’s website or directly contacting XINJE’s sales representatives.
- Product consultation: XINJE’s experts will advise customers on the automation solution that best suits their needs.
- Quotation: After confirming the request, XINJE will provide a detailed quotation for each order, including product and installation costs (if any).
- Order confirmation: When the customer agrees with the quotation, the order will be confirmed and production/delivery will be carried out.
Payment
- Prepayment: 30% of the order value will be paid upon signing the contract, and the remaining 70% will be paid before delivery.
- Payment Methods: Bank transfer, credit card, or payment via popular electronic methods in Malaysia such as e-wallets.
Warranty & Technical Support:
- Product Warranty: All automation equipment and solutions provided by XINJE are warranted from 1 to 3 years (depending on the product).
- Technical Support: XINJE provides technical support via phone, email, and on-site. Our technical team is available 24/7.
